Prism Network, who provide a national disaster recovery and building repair service to the insurance and property sectors, have achieved an IIC Gold award for their Customer Experience
Prism Network, who first went through the IIC process in 2016 and gained a Silver award, are particularly delighted with the increase in scores across the board. Both customer and staff scores have improved, along with all 4 IIC Principles.
Comments from customers included:
“The level of service provided is very good. Prism are responsive to my needs”
“Prism Network are good at what they do, and they offer a good service which we appreciate very much. The claims that we assign Prism to are generally handled efficiently and the work is to a good standard.”
“Excellent service, cover numerous areas.”
“Prism Network is a fantastic proposition which would benefit many UK insurers, providing a pain-free, seamless process in the event of loss”
Tony Barritt, Managing Director here at IIC, commented: “Prism Network have clearly acted upon the feedback they received from their first IIC assessment. Customers appreciate the improvements to the pro-active and comprehensive service they receive, whilst the management team have worked hard to ensure that all employees both understand and meet the needs of their customers”.
Mark Orton, Managing Director at Prism Network added: “We are absolutely thrilled with our Gold award. Working with IIC has given us an independent and external view of the service that we deliver, and the comments that we received from customers, and staff will now give us a road map for increased Customer Service throughout the company.”