Trafalgar House, the pensions administration specialist, have achieved the Investor in Customers (IIC) Gold Award, our highest accolade available.
Garry Wake, Managing Director at Trafalgar House, commented: “Attaining any IIC Award is no mean feat, so we really are proud to have achieved the Gold Standard at our first attempt. The IIC framework judges teams against its four principles of customer service: understanding customer needs; meeting customer needs; delighting customers; and creating loyalty - all of which are then split into four different areas of focus. As such, the assessment process gives an extremely comprehensive insight into what’s going on behind the scenes and we are very pleased to have scored so highly across every category."
“We already know that our team goes above and beyond for members every day, but this achievement is an outward demonstration to our clients and the industry of the quality of our people and how we always put members first. Administration is a vitally important part of the trustee role and can have huge ramifications if not done well, so we believe accolades such as these go a long way to helping them assess the credibility of an existing or potential provider.”
Tony Barritt, Managing Director at Investor in Customers added: “Trafalgar House have done amazingly well to achieve an IIC Gold Award at their first attempt. The company scored highly across all the IIC core principles and themes and also cross all areas of their business. Operating in a sector not always associated with customer centricity, Trafalgar House have clearly shown the benefits that can be achieved through focusing on the needs of customers and ensuring that employees at all levels are engaged and motivated to putting customers first."