Age Partnership has seen their employee numbers grow by 25% the past 3 months, as the number of people using their services hits an all-time high.
The retirement finance specialists, who have a major focus on equity release, attribute this growth to their customer centric approach, which has been recognised on a national scale by Investor in Customers (IIC). The independent body have just awarded the business a score of 8.85 out of 10 for 2017 – the highest in the financial services sector. The score, was based on an independent assessment of the business and takes into account direct and online feedback from customers as well as staff.
Tony Barritt, managing director at Investor in Customers said: "Investor in Customers has worked with Age Partnership for more than four years and there is no doubt that their continued growth is closely linked to the excellent way they treat both customers and staff.Their satisfaction scores are consistently high but they never relax, as they always strive to do even better and improve the customer experience they provide.Their results speak for themselves and we are proud to have Age Partnership as one of our valued clients"
Tim Loy, chief executive at Age Partnership, comments 'We're delighted to have been independently rated so highly for our service by IIC and to see year-on-year improvement in our scores for a fifth consecutive year is phenomenal.We see our company's expansion and investment as a driving force in the growth of the equity release sector.'
According to the spring report from the Equity Release Council, over £2.15billion of housing equity has been released and over 27,500 plans agreed during 2016.Clients repaying interest only mortgages fuelled a significant proportion of the increased demand for this solution and all indicators suggest this is likely to continue.
As the market shows no sign of slowing down, Age Partnership continue with their rapid expansion, and as a result are currently recruiting 50 new starters across 21 different roles business wide.