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The Art of Conversation

How many times do you send an email (or even text) as opposed to calling someone? In both personal and business life?

The pros are it's quick and to the point. The cons are that words can be misread (and that opens a whole other can of worms) and then you are waiting (sometimes days) for a reply.

There have been a couple of times recently where I have opted to fill in a webpage 'contact us' form – and then never had a reply at all. If I had just called in the first place, I would have had my answer there and then.

Of course, that doesn't detract from the fact that on both of these occasions, the company's involved have not responded to a website enquiry, which again is bad practice.

So my tip for the day – call instead of email or text. Have a conversation with (hopefully) a nice, helpful person, get your query answered there and then, and make sure the art of conversation doesn't die!