IIC is an independent assessment organisation that conducts rigorous benchmarking exercises. These exercises determine the quality of customer service and relationships across a number of dimensions, including how well a company understands its customers, how it meets their needs and how it engenders loyalty. The rating system for successful applicants is between one and three stars, with one being superior, two outstanding and three, exceptional.
Comments from customers included: "Because of clear communication with staff, people are very welcoming and it is simply pleasure to work with them. As well as, in case of need for more information the company is showing high expertise on the products they are selling. Pleasure to work with!" "Analox offer a consistently high level of support and quality. They are a pleasure to deal with being knowledgeable, helpful, flexible and forward thinking."
Mark Lewis, Managing Director, Analox, said: "The customer is at the heart of everything we do at Analox. We pride ourselves on working closely with our customers to design and manufacture products to fit their requirements as closely as possible, and all of the Analox team play an important role in ensuring we deliver a first rate service to them. By achieving a three star award this further acknowledges how much we value our customers and we were delighted to find out that they were happy with the level of service they receive from us."