•Listening to customers
•Ability to respond quickly
•Understanding customer needs
•Friendly and professional staff
•Going the extra mile
•Listening and acting on feedback
There are lots more - along the same lines.
Sounds simple? Looking at the list, point by point, they are - but how many are actually imbedded in your business? How many can you honestly say you adhere too? If you really want to drill down and find out just how good you are (not how good you think you are!) then get in touch. Contact us: firstname.lastname@example.org