It’s a common phrase but so true to fulfil your goals. Let’s start with a couple of questions:
1. How do you measure the value of your customer experience?
2. Can you quantify it in terms of revenue and profit?
Demonstrating the importance of #customerexperience (CX) in the boardroom can be a challenge. If it doesn’t generate a substantial return on investment, it's often not at the top of the agenda. But, with a proven method to measure and analyse actions, behaviours and results, it becomes an entirely different prospect.
At Investor in Customers (IIC), we know the value that comes from measurement and substantiation. Our independent assessments have been developed and designed to assess, analyse and quantify your #cxtransformation. A detailed evaluation will give you the valuable data required to measure ROI for customer service initiatives. Encompassing both the customer and employee perspectives, we ensure the data provides an accurate picture of the whole organisation. A thorough evaluation, accurate data and analysis are crucial for laying the foundations of your company vision and strategy and in delivering an outstanding #customerexperience.