Age Partnership, for the 8th consecutive year, have been awarded the prestigious Investor in Customers (IIC) Gold award for Customer Experience.
The award-winning retirement specialists, based in Leeds, strive to offer the highest levels of customer service, and they turn to IIC every year to help them identify and exceed the individual needs of their clients.
IIC is a leading independent customer experience agency with a unique assessment methodology and more than 14 years’ experience. Having accredited more than 300 businesses and surveyed over 3 million people, the IIC accreditation gives a truly independent and external verification of a company’s customer experience.
Helping companies like Age Partnership harness the power of insight to establish the strength of customer relationships, by collecting feedback from both customers, staff and senior management; and also providing an external view.
Danny Pickering, Managing Director of Smile Customer Experience, who facilitated the assessment on behalf of Investor in Customers added: "Age Partnership have demonstrated for 8 years that they are fully focused on delivering a consistently great customer experience. They have worked tirelessly to take account of the feedback they have received from their customers and employees each year they have undertaken the IIC assessment.
It is a pleasure to work with such a committed management team and all of their employees and witness their enthusiasm for the IIC process year on year. We look forward to continuing to work with them for many years to come."