CMAC Group, based in Accrington, who provide a managed transport and accommodation service, have received a ‘silver’ award from leading customer experience experts, Investor in Customers (IIC).
This is CMAC’s first IIC assessment and there were particular highlights from clients around the fact they treat customers fairly, and the quality of the relationship they have with them.
There were many complimentary comments from their happy clients, some of which included:
• “The company and its staff are very professional and committed to provide an excellent service. They are reliable, efficient and provide a range of options to fit our requirements.”
• “CMAC is fully aligned to our needs, is ready and able promptly to assist and maintains strong working relationships to get the job done.”
• “Throughout our working relationship we've always had great performance. Any changes to procedures are always embraced without complaint and we continue to work together to seek ways to improve our operation.”
• “CMAC provide a fantastic service, both on an ongoing basis and especially during a crisis. I have
complete trust in them as a service provider.”
Tony Barritt, Managing Director at IIC, commented: “CMAC have done really well to achieve a Silver IIC Award in their first assessment.
The majority of customers are delighted with the service provided and there is clear evidence that the senior management team both recognise the importance of putting the customer first and empower employees to take appropriate action at the right time. It is clear that their desire to “treat people how we would want to be treated” is understood and actioned throughout the organisation.”
Pete Slater (Chief Operating Officer), at CMAC added: “We are delighted to have been accredited a Silver IIC Award which has independently verified trust and reassurance in our brand. We always strive to go the ‘extra mile’ in customer service and this award recognises the vital input and dedication of all our staff.”