CX Digest - June 2019

June 17, 2019
Welcome to another IIC digest. Digital transformation is a big talking point at the moment. So much of today’s customer experience (CX) happens digitally. Technology has, and still is, revolutionising the way consumers and businesses engage and transact. Companies are cont...
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We're always on the look out for fresh thinking and new ideas in customer experience. Here's our hand-picked round-up of the best CX articles we have come across recently - reviewed, curated and delivered to your inbox....
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Source Insurance, the leading Broker-facing General Insurance platform, based in Penarth, Wales, have received a silver award.  This is Source Insurance’s first assessment with us and there were particular highlights from clients around the quality of relationship and...
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CX Digest - May 2019

May 7, 2019
Welcome to another CX Digest. This month we touch upon employee engagement and discuss how vital it is for a robust and successful CX. A disengaged workforce will never be able to create a great customer experience. If your employees are demotivated, unhappy and feel underva...
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Quartix gets gold award

April 30, 2019
Quartix Ltd, the award-winning vehicle tracking company, has been awarded gold from us for their exceptional customer experience. Managing Director of Quartix, Andy Walters comments: “We are pleased and proud to receive this recognition from IIC. Providing exceptional cust...
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QuestGates awarded Gold

April 16, 2019
QuestGates is proud to announce that it has retained its Gold status for customer service following the latest assessment by leading customer experience agency, Investor in Customers (IIC). In doing so, QuestGates not only increased its overall score versus the previous asse...
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Welcome to another CX Digest. In the current climate with budgets being squeezed and every bit of spend needing to be justified, selling a customer experience (CX) programme internally can be tough. Numbers drive investment and board members need proof that investing in cust...
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Welcome to another CX Digest. It's no surprise businesses have approached 2019 with conservative caution, given the current economic climate. Navigating the unknown is proving hugely difficult for businesses and for some it has created something of an impasse - cutting or wi...
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The Health Insurance Group has retained its Gold status for the third year in a row and has once again, proved its exceptional service levels, by achieving the Gold standard. By asking customers about their experiences of dealing with The Health Insurance Group, from the qua...
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Royal London has received our highest accreditation for outstanding customer experience for the third year in a row. Royal London have continually exceeded expectations in delivering great customer experience, with customers’ interest remaining at the heart of the business...
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