To find out more please call 0800 024 8895

In the fast paced, ever changing world we live in, it is no surprise that customer experience has changed phenomenally over the past ten years. A decade ago, customers still made most purchase decisions based on news, adverts and direct mail that dropped through their letter...
Read more
Following feedback from their clients, Square Mile Broking have achieved their 2nd IIC Gold award. Their score of 9.34 out of 10 is the highest score by any insurance professional and the 3rd highest score in IIC history for all clients in all sectors. The scores were except...
Read more

Lowell gets Gold again

June 22, 2018
Lowell, the leading European credit management company based in Leeds, has again achieved our Gold status. This is the fourth year in a row Lowell has gained their highest rating. The IIC ‘Gold’ is recognised as one of the UK’s leading customer service award schemes, a...
Read more
Leading professional services firm, Bishop Fleming, has been awarded an Investor in Customers Gold Award, in its latest assessment of clients and people. The firm, which delivers accounting, tax and advisory services to businesses and private wealth advice to individuals, ha...
Read more
Leading third party logistics provider,CML, has been awarded the silver accreditation from Investor in Customers (IIC) in recognition of its commitment to providing high levels of customer service. The accreditation comes on the back of a recent assessment carried out by IIC...
Read more
Fidelius, a leading financial services company providing wealth management, employee benefits and investments, have achieved the acclaimed Gold Investor in Customers (IIC) award....
Read more
Delivering the very best customer experience, is not just a priority in the corporate sector. In the autumn of last year Investor in Customers assessed its first registered charity – the Together Trust....
Read more
Good customer service is no longer enough. It’s not enough for the checkout guy to smile and ask about your day and pack for you and offer you a complimentary newspaper - if the car park was full, the shelves were half empty, or if your personalised offers and loyalty card...
Read more
The Sunday Times recently released their annual list of the '100 Best Companies To Work For'. Over 260,000 employees determine the rankings each year, by giving feedback on a multitude of factors. The outcome separates the good employers from everyone else, across a variety ...
Read more
East Midlands accountants Duncan & Toplis has been awarded our prestigious Gold Award. The award is given to companies that offer customer service that is of exceptional standard and this is the first time that Duncan & Toplis has been assessed by IIC, making it an even...
Read more
Load more
Loading...
l
TAGS
customer experienceBest practiceCustomer Servicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardNPSIIC AwardsNet PromoterStaff Surveysemployee surveysExceptionalInvestor in Customers AwardsClient retentionclient satisfactionIIC Silver AwardUnderstand customersVOEVoice of the EmployeeCX assessmentIIC accreditationRAM TrackingAwardsBarnett WaddinghamCustomer Experience measurementcustomer insightCX trendsEasy to do businessIIC assessmentlaw firmslegal sectorLowell Financialmanaging expectationsPensionsRoyal LondonAge PartnershipAnaloxAnticipate NeedsArrow County SuppliesBack to the floorBeRemarkableBluefinBollington InsuranceBrabnersBrand refreshBrowne Jacobsoncommunicationcomplaintscustomer experience changesCustomer experience changes over 10 yearsCustomer experience excellenceCustomer lifetime valuecustomer service changescustomer service changes over 10 yearsCXCXDayDebtfeedbackFenchurch LawFidelius - Investor in Customers Gold awardIIC Bronze AwardILFMimprove customer experienceimprove profitJelfLegal AbacusMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
Full post archive
Load more
Loading...