Bollington awarded Gold

November 11, 2019
For the third year running, Bollington has achieved Gold for their latest IIC assessment.  All Bollington clients were invited to take part in the survey which measures their satisfaction with the service offered across a broad range of areas, from communication through...
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CX Digest - November 2019

November 4, 2019
The digital era has revolutionised the way we research and buy products and services. Online purchasing has become the norm, even if the product was originally seen in-store, the chances are a consumer will do some internet research first, particularly when the product or se...
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CX Digest - October

October 1, 2019
Customer Experience (CX) is fast becoming a key topic of conversation in boardrooms across the UK and is set to take over brand and product as a key differentiator in 2020. Like it or not, we now exist within the ‘age of the customer’. Customers are able to buy through a...
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Intrum Achieves Gold

October 1, 2019
Once again, we have awarded credit management firm Intrum, our gold award for delivering ‘exceptional’ customer experience. This result means that Intrum are our first client to achieve gold on their first assessment and maintain the rating for six consecutive years.&nbs...
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CX Digest - August 2019

August 30, 2019
Marketing Myopia was first expressed in the 1960’s when Theodore Levitt wrote for the Harvard Business Review “businesses will do better in the end if they concentrate on meeting customers’ needs rather than on selling products.” At the time, it made quite an im...
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CML Awarded Gold

August 20, 2019
Award-winning third-party logistics provider, Core Management Logistics, (CML), is thrilled to have been awarded our gold accreditation in recognition of its exceptional levels of internal and external customer experience. Last year the company was awarded our silver accredi...
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URIS Group continues to strive towards delivering an exceptional customer experience, and by retaining its Investor in Customers (IIC) Gold Award for the 4th year running this recognition firmly demonstrates our commitment to that goal.Following an independent and ...
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CX Digest - July 2019

July 22, 2019
Whilst Customer Experience (CX) is by no means a new business discipline, the act of CX transformation is often shrouded in misconception as to the extent of what it involves. Cursory box-ticking and half measures can provide the board with a warm and fuzzy feeling that CX i...
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CX Digest - June 2019

June 17, 2019
Welcome to another IIC digest. Digital transformation is a big talking point at the moment. So much of today’s customer experience (CX) happens digitally. Technology has, and still is, revolutionising the way consumers and businesses engage and transact. Companies are cont...
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We're always on the look out for fresh thinking and new ideas in customer experience. Here's our hand-picked round-up of the best CX articles we have come across recently - reviewed, curated and delivered to your inbox....
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