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Delivering the very best customer experience, is not just a priority in the corporate sector. In the autumn of last year Investor in Customers assessed its first registered charity – the Together Trust....
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Good customer service is no longer enough. It’s not enough for the checkout guy to smile and ask about your day and pack for you and offer you a complimentary newspaper - if the car park was full, the shelves were half empty, or if your personalised offers and loyalty card...
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The Sunday Times recently released their annual list of the '100 Best Companies To Work For'. Over 260,000 employees determine the rankings each year, by giving feedback on a multitude of factors. The outcome separates the good employers from everyone else, across a variety ...
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East Midlands accountants Duncan & Toplis has been awarded our prestigious Gold Award. The award is given to companies that offer customer service that is of exceptional standard and this is the first time that Duncan & Toplis has been assessed by IIC, making it an even...
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In a world where customers are expecting more and more, and where competition only gets fiercer, delivering exceptional customer experience is essential. In 12 years of Investor in Customers' (IIC) assessments, we have gathered feedback from more than 2 million of our client...
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Yorkshire’s largest independent firm of Chartered Accountants has achieved the top Gold Award rating from the prestigious Investor in Customers (IIC) accreditation. BHP increased on its previous score achieved in 2015, when it was one of just 15% of firms in the country to...
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In 2017, Investor in Customers questioned over 43,000 of our clients’ customers, gathering more feedback than ever before. This resulted in the number of businesses we accredited increasing by 20%, with a record number of IIC Gold Awards being achieved - a strong indicator...
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UK Jewellery & Allied Trades specialist insurance brokers, T H March started this year with the news that the company had earned an ‘exceptional’ IIC Gold Award rating for the second consecutive year, from leading independent customer experience agency, Investor in Custo...
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Trafalgar House, the pensions administration specialist, have achieved the Investor in Customers (IIC) Gold Award, our highest accolade available....
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Royal London, the largest mutual life, pensions and investment company in the UK, has received the highest accreditation from us for outstanding customer experience for a second year running. Our IIC Gold Award recognises businesses with exceptional customer service. Royal L...
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