To find out more please call 0800 024 8895

Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
Read more
The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
Read more
In the fast paced, ever changing world we live in, it is no surprise that customer experience has changed phenomenally over the past ten years. A decade ago, customers still made most purchase decisions based on news, adverts and direct mail that dropped through their letter...
Read more
Following feedback from their clients, Square Mile Broking have achieved their 2nd IIC Gold award. Their score of 9.34 out of 10 is the highest score by any insurance professional and the 3rd highest score in IIC history for all clients in all sectors. The scores were except...
Read more

Lowell gets Gold again

June 22, 2018
Lowell, the leading European credit management company based in Leeds, has again achieved our Gold status. This is the fourth year in a row Lowell has gained their highest rating. The IIC ‘Gold’ is recognised as one of the UK’s leading customer service award schemes, a...
Read more
Leading professional services firm, Bishop Fleming, has been awarded an Investor in Customers Gold Award, in its latest assessment of clients and people. The firm, which delivers accounting, tax and advisory services to businesses and private wealth advice to individuals, ha...
Read more
Leading third party logistics provider,CML, has been awarded the silver accreditation from Investor in Customers (IIC) in recognition of its commitment to providing high levels of customer service. The accreditation comes on the back of a recent assessment carried out by IIC...
Read more
Fidelius, a leading financial services company providing wealth management, employee benefits and investments, have achieved the acclaimed Gold Investor in Customers (IIC) award....
Read more
Delivering the very best customer experience, is not just a priority in the corporate sector. In the autumn of last year Investor in Customers assessed its first registered charity – the Together Trust....
Read more
Good customer service is no longer enough. It’s not enough for the checkout guy to smile and ask about your day and pack for you and offer you a complimentary newspaper - if the car park was full, the shelves were half empty, or if your personalised offers and loyalty card...
Read more
Load more
Loading...
l
TAGS
customer experienceCustomer ServiceBest practicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardIIC AwardsInvestor in Customers AwardsNPSNet PromoterStaff Surveysemployee surveysExceptionalIIC accreditationIIC Silver AwardVoice of the EmployeeClient retentionclient satisfactionCustomer Experience measurementcustomer insightIIC assessmentUnderstand customersVOECustomer experience excellenceCustomer lifetime valueCX assessmentRAM TrackingArrow County SuppliesAwardsBarnett WaddinghamCustomercustomer experience changesCX trendsDebtEasy to do businesslaw firmslegal sectorLowell Financialmanaging expectationsPensionsRoyal LondonAge PartnershipAnaloxAnticipate NeedsBack to the floorBeRemarkableBluefinBollington InsuranceBrabnersBrand refreshBrowne JacobsoncommunicationcomplaintsCredit Services AssociationCSACustomer experience changes over 10 yearscustomer service changescustomer service changes over 10 yearsCXCXDayfeedbackFenchurch LawFidelius - Investor in Customers Gold awardIIC Bronze AwardILFMimprove customer experienceimprove profitJelfLegal AbacusMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
Full post archive
Load more
Loading...