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Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process....
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Prism Network, who provide a national disaster recovery and building repair service to the insurance and property sectors, have achieved an IIC Gold award for their Customer Experience Prism Network, who first went through the IIC process in 2016 and gained a Silver award, a...
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Fenchurch Law, the UK's leading firm of policyholder-focused insurance dispute lawyers, have achieved a Gold award from our assessment process for a second year running. Comments from clients included: “You receive a proactive, knowledgeable and professional service bette...
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We have recently awarded credit management firm Intrum UK our gold standard for ‘exceptional’ customer experience for the fifth consecutive year.  Our ratings are based on a survey of Intrum’s customers, employees and management - assessing how well the business u...
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Today is CX Day, a global celebration of great Customer Experience. The matter up for discussion this year? Unifying CX in a B2B world. At Investor in Customers, we know that delivering an unforgettable positive experience is even tougher when your customer is a business. Th...
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Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...
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The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...
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In the fast paced, ever changing world we live in, it is no surprise that customer experience has changed phenomenally over the past ten years. A decade ago, customers still made most purchase decisions based on news, adverts and direct mail that dropped through their letter...
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Following feedback from their clients, Square Mile Broking have achieved their 2nd IIC Gold award. Their score of 9.34 out of 10 is the highest score by any insurance professional and the 3rd highest score in IIC history for all clients in all sectors. The scores were except...
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Lowell gets Gold again

June 22, 2018
Lowell, the leading European credit management company based in Leeds, has again achieved our Gold status. This is the fourth year in a row Lowell has gained their highest rating. The IIC ‘Gold’ is recognised as one of the UK’s leading customer service award schemes, a...
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