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The Health Insurance Group has retained its Gold status for the third year in a row and has once again, proved its exceptional service levels, by achieving the Gold standard. By asking customers about their experiences of dealing with The Health Insurance Group, from the qua...
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Royal London has received our highest accreditation for outstanding customer experience for the third year in a row. Royal London have continually exceeded expectations in delivering great customer experience, with customers’ interest remaining at the heart of the business...
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Medicash, one of the UK's oldest and largest healthcare cash plan providers, have just achieved the IIC Gold status yet again. Medicash first went through the IIC process in 2012 where they gained a silver award. In 2013 Medicash achieved the Gold award, the highest accolade...
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Trafalgar House, the pensions administration specialist, has been awarded the IIC Gold Award for the second successive year. Garry Wake, Managing Director at Trafalgar House, commented: “As a specialist administrator, putting members first has always been at the core of wh...
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Your clients’ expectation of service and client care are incredibly high and continually rising. We often see that improvements made within law firms are not necessarily always what clients’ want. Your interpretation of a first-class service may not be the same as theirs...
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Lawyers know delivering exceptional client experience is essential to attracting and retaining more high quality business. However, with daily pressures rising, research shows many clients do not receive the experience they were expecting.  The result? Client complaints...
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Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process....
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Prism Network, who provide a national disaster recovery and building repair service to the insurance and property sectors, have achieved an IIC Gold award for their Customer Experience Prism Network, who first went through the IIC process in 2016 and gained a Silver award, a...
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Fenchurch Law, the UK's leading firm of policyholder-focused insurance dispute lawyers, have achieved a Gold award from our assessment process for a second year running. Comments from clients included: “You receive a proactive, knowledgeable and professional service bette...
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We have recently awarded credit management firm Intrum UK our gold standard for ‘exceptional’ customer experience for the fifth consecutive year.  Our ratings are based on a survey of Intrum’s customers, employees and management - assessing how well the business u...
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