0800 024 8895

enquiry@investorincustomers.com

QuestGates awarded Gold

April 16, 2019
QuestGates is proud to announce that it has retained its Gold status for customer service following the latest assessment by leading customer experience agency, Investor in Customers (IIC). In doing so, QuestGates not only increased its overall score versus the previous asse...
Read more
Welcome to another CX Digest. In the current climate with budgets being squeezed and every bit of spend needing to be justified, selling a customer experience (CX) programme internally can be tough. Numbers drive investment and board members need proof that investing in cust...
Read more
Welcome to another CX Digest. It's no surprise businesses have approached 2019 with conservative caution, given the current economic climate. Navigating the unknown is proving hugely difficult for businesses and for some it has created something of an impasse - cutting or wi...
Read more
The Health Insurance Group has retained its Gold status for the third year in a row and has once again, proved its exceptional service levels, by achieving the Gold standard. By asking customers about their experiences of dealing with The Health Insurance Group, from the qua...
Read more
Royal London has received our highest accreditation for outstanding customer experience for the third year in a row. Royal London have continually exceeded expectations in delivering great customer experience, with customers’ interest remaining at the heart of the business...
Read more
Medicash, one of the UK's oldest and largest healthcare cash plan providers, have just achieved the IIC Gold status yet again. Medicash first went through the IIC process in 2012 where they gained a silver award. In 2013 Medicash achieved the Gold award, the highest accolade...
Read more
Trafalgar House, the pensions administration specialist, has been awarded the IIC Gold Award for the second successive year. Garry Wake, Managing Director at Trafalgar House, commented: “As a specialist administrator, putting members first has always been at the core of wh...
Read more
Your clients’ expectation of service and client care are incredibly high and continually rising. We often see that improvements made within law firms are not necessarily always what clients’ want. Your interpretation of a first-class service may not be the same as theirs...
Read more
Lawyers know delivering exceptional client experience is essential to attracting and retaining more high quality business. However, with daily pressures rising, research shows many clients do not receive the experience they were expecting.  The result? Client complaints...
Read more
Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process....
Read more
Load more
Loading...
l
TAGS
customer experienceCustomer ServiceBest practicecustomer feedbackcustomer retentioncustomer engagementInvestor in Customerscustomer loyaltycustomer satisfactionVoice of the Customercustomer centricIICEmployee engagementStaff EngagementVOCIIC Gold AwardIIC AwardsInvestor in Customers AwardsNPSNet PromoterStaff Surveysclient satisfactionemployee surveysExceptionalIIC accreditationIIC Silver AwardVoice of the EmployeeClient retentionCustomer Experience measurementcustomer insightCXIIC assessmentUnderstand customersVOECustomer experience excellenceCustomer lifetime valueCX assessmentGold awardRAM TrackingRoyal LondonArrow County SuppliesAwardsBarnett WaddinghamBeRemarkableCustomercustomer experience changesCX trendsDebtEasy to do businessFenchurch Lawlaw firmslegal sectorLowell Financialmanaging expectationsPensionsAge PartnershipAnaloxAnticipate NeedsAward for Customer ExperienceB2BBack to the floorBluefinBollington InsuranceBrabnersBrand refreshBrowne JacobsonClient servicecommunicationcomplaintsCredit Services AssociationCSACustomer experience awardCustomer experience changes over 10 yearscustomer service changescustomer service changes over 10 yearsCustomersCX DayCX StrategyCXDayfeedbackFidelius - Investor in Customers Gold awardIIC Bronze AwardILFMimprove customer experienceimprove profitInsightInvestor in Customers Gold awardJelfLaw firms client experienceLegal AbacusLegal firms client experienceMedicash customer experienceMMFMotormileMotormile FinanceNAPITnot-for-profitPrincipality Building SocietyPrism NetworkQdosRAM Global Solutionsservice deliverySIPPsocial mediaSquare Mile BrokingSquare Mile Broking wins Gold againSSASsuccessT H MarchT.H.March LtdTenetTrafalgar HousetrainingTreating customers fairlyVoiwhat is at the heart of a successful CX strategy
Full post archive
Load more
Loading...