“Overall the process ran very smoothly and IIC were very responsive to queries and provided all the support required for the duration of the survey.”
Mary Browne, Capita Life & Pensions
“I found it so useful I would like you to update it annually. It will be an excellent way of measuring how well we are managing and improving the business”
Harry Kerr, Managing Director, Avalon Investment Services
“It's not just laudable, it's bang on the money.”
David Elms, CEO, IFAP
“...an extremely beneficial marketing tool and something which represents very good value for money.” Lucien Camp Chairman, CCHM: PING Marketing Agency
“...a system which integrates both customer and staff attitudes is more relevant, particularly when it provides the metrics upon which to view the business from the “outside in.”
Louise Judge, Head of HR, Suffolk Life
“The process will give some interesting and actionable insights on the Customer Experience”
Tom Golland, Managing Partner, AGA Consult LLP
“The assessment is very thorough...to determine just how committed everyone is to delivering an exceptional standard of customer service.”
Clive Wickenden, Client Services Director, Capita Hartshead.
“I do think that the scheme is well put together and can see a great deal of benefit in it”
Amanda Marko, Head of Brand Experience, Prudential