At IIC we believe that everyone who comes on one
of our courses has individual needs and a different level
of knowledge and experience. That is why our courses are designed to take account of all the people in the room rather than adopting a ‘one size fits all’ model.
Our network of experienced trainers are all leaders in their specialist field. They will work with you to identify both your specific requirements and those of individual delegates. Holding on-site pre assessment meetings with key managers, team leaders and future attendees on the course to make sure that all your needs are covered. We will then tailor an interactive programme that meets these needs, working with you to ensure that the right mix of delegates is on each session.
We don’t publish a list of courses as all our programmes are individually designed with you, our customer, in mind. Subject areas we have covered include:
Providing Remarkable customer service
Developing and running customer focus groups
How to introduce an effective Net Promoter® system
Developing the skills required to run a Net Promoter® programme
And, of course, everything is designed with the ultimate objective of helping everyone in your organisation to be remarkable every time they come in contact with a customer.