"At the start of the process we didn't realise just how much information
we as a business would get out of the IIC process. We now have a good understanding of how our customers view us. As a result, we are implementing some changes in order to enhance the experience
customers recieve from working with Symmetry."
Simon Kearsley, Chief Executive Officer, Symmetry
"I would strongly recommend IIC as a guide to customer loyalty and
can confirm that it has informed our thinking as a Group over the
last three years."
Phil Barton, Chief Executive , Jelf Group
"Far more than a star at the end of the day but an insight into what customers are thinking and therefore an excellent way of understanding
what needs to be done to improve customer service."
Martin Tilley, Business Development Manager at Dentons
"Having completed our own customer surveys for a number of years we found that the information we obtained was becoming a lot less informative and detailed. We decided to enlist the services of IIC and found the
process to be not only extremely well executed and timely but
astonishingly informative. I am extremely pleased with the results."
Nigel Bullas, Managing Partner at Clough & Company
"The outputs from the process have helped us to build an increasingly tight client-focused business which not only aligns us closer to our clients but also helps bring recognition through industry awards."
Lee Robertson, Chief Executive Officer at Investment Quorum
"IIC have gone over and above my expectations. Not only did they provide us with comprehensive details of the results but also armed us with a level of detail that we can now utilise to drive our marketing plan forward."
Clair Awty, Marketing and Business Development Manager at Clough & Company
"For quite a few years we had carried out our own client surveys but these were brief and randomly selected. The IIC survey was much more comprehensive and of course independent. This award confirms our commitment to our clients and our core beliefs in clear and regular
contact with them."
John Doney, Principal at Capital Tower