This survey is for members of the pension schemes that are administered by Trafalgar House only. If this survey does not apply to you please click here.

Trafalgar House are working with Investor in Customers to gain important feedback, so that they can refine the customer service they deliver. Your opinion is very important, and is a crucial part of their ongoing improvement.

You can access the survey by clicking here.

This link is uniquely tied to this survey and your email address or your (six digit) Case Reference Number.
Most of the questions ask you to rate your response to a statement on a scale of 1 to 10, where 1 is 'not at all true' and 10 is 'true without reservation'. Please don't dwell on a question – your immediate response is what we're looking for. If you're not sure about a statement then simply leave it blank and move on to the next one.
The survey will only take about 10 minutes to complete.

If you have any queries at all please contact the helpline on 020 3440 8390 or contactus@thpa.co.uk; or Investor in Customers themselves on 0800 024 8895 or email enquiry@investorincustomers.com.