Certified NPS® Partner.
- Increased average spend per customer/client
- Reduced price sensitivity
- Increased retention rates and repeat purchases
- Organic growth through increased and higher value referrals
- and recommendations
- Increased staff satisfaction and engagement within the business
Some clients will commission a Net Promoter® pilot as a follow up to their IIC Assessment, others will engage IIC to develop a programme or advice on an existing programme without having an IIC assessment first. In either case, the objective of any Net Promoter® intervention is to enable your business to develop the knowledge, skills and processes to realise the benefits of increased organic growth for yourself.