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Read about recent IIC awards, IIC in the press and upcoming events at which IIC will be presenting.

December 2011

Equilibrium achieves fifth highest Award in IIC database

Equilibrium Asset Management has been awarded the top industry accolade for customer service by Investor in Customers (IIC).

The Wilmslow-based wealth management firm was commended for its client centric approach and achieved the highest standard of three stars in the national customer services award scheme.

Equilibrium's customer satisfaction levels were so high they achieved the fifth highest score recorded since the Award was launched in 2007.

Colin Lawson, Managing Partner at Equilibrium, said:  "It's an honour to know that both our clients and staff rate Equilibrium's level of customer service so highly."

To read more of this press release please visit our blog.

Northern Trust achieves three star IIC Award

Northern Trust announced that its UK transfer agency team has been awarded a three star accreditation by Investor in Customers (IIC) for providing exceptional client service.  Northern Trust's overall score places it within the top 10 of all companies assessed by IIC.

"We are delighted to receive this recognition for client service provided by our UK transfer agency team," said Paul Harwood, head of UK transfer agency. "Client service is at the heart of everything we do at Northern Trust, and we are proud to hold this accreditation as a standard upon which to continue to build and develop the service we provide to our clients".

Charlie Williams (IIC Business Development Director) presenting Paul Neal (Operations) with their IIC trophy

To read more of this press release please visit our blog.

News Archive

You can find even more Award announcements and past news items by visiting our blog.

Mayflex receives two star IIC Award (October 2011)

Focus Solutions recognised for 'outstanding' customer service (July 2011)

Capital Asset Management retain top scoring award (July 2011)

IIC rates Headwater best travel company for customer service (June 2011)

Investment Quorum awarded for exceptional customer loyalty (June 2011)

World Challenge achieve the three star IIC Award (May 2011)

Thatchers Cider achieve the two star IIC Award (April 2011)