Latest News
Read about recent IIC awards, IIC in the press and upcoming events at which IIC will be presenting
- Exodus Travel are the original adventure and activity holiday company specialising in walking, cycling, winter activities, photographic and wildlife holidays. They are the 1st in their sector to win an IIC award and their overall score places them in the 3* category and in the top 10 of all companies assessed.
Neil Craig, MD at IIC commented:
“Amongst the very select group of 3-star companies, Exodus stand out as having the customer very much at the heart of their business and being the driver for service and process developments within the business. For a company of their size, with thousands of customers, they are remarkably close to their customers. This close relationship is reflected in their “loyalty” scores which are exceptional.”
- Pensions specialists Dentons achieve record scores - see Highlights
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We have analysed 500,000 question responses in the IIC database, from a range of sectors. Our analysis reveals that there are Seven Secrets for any business to take on board in order to help them out of the recession in the best possible shape - see Recipe for recovery - Seven Secrets.
- Capita Hartshead acquires Gissings. Capita Hartshead, the leading provider of consultancy, administration and specialist delivery solutions to the life and pensions industry, and who completed their 3rd IIC assessment in March 2009 have recently acquired Gissings, a leading firm of pension consultants. Gissings are another IIC client having completed two IIC assessments. The Capita workforce comprises over 1,450 employees operating from 14 sites across the UK and Ireland. The pensions administration team alone looks after over 550 clients with more than 3.4 million members. In total, their clients have pension scheme assets of over £34bn.
- IIC conducted an IIC assessment on itself in May 2009 - please see what our clients think
- IFDS is the UK's leading supplier of investor-recordkeeping services and systems to the UK domestic and to the European “offshore” market. They have recently completed their 2nd IIC assessment (with improved scores). As part of the assessment, this time we captured the views of 1000 customers calling into their Call Centre. Their aggregate score was 8.85 out of 10. Now that's what we call service excellence!! Well done to all involved.
- AXA Winterthur announce tie up with IIC