Q. How long does it take to complete the award process?
Q. How much work does it involve for our staff?
Q. Can I talk to any existing companies with the award?
Q. Do we get a plaque for the wall?
Q. How long does the award last for?
Q. Can we take the opportunity to ask our customers a few questions of our own?
How long does it take to complete the award process?
Typically, the award process takes five weeks.
Week 1: Logistics
o Confirm customer and staff samples.
o Data preparation.
o Agree additional questions
o Loading the data files onto the system and customising the process
o Giving customers advance warning
o Communication to customers giving them advance warning
Week 2/3: Research campaign
o The customer and staff research phase lasts for 2 weeks during which time we would send out a couple of customer reminders, each one of which will prompt a further response.
Week 4/5: Analysis & feedback
o We would analyse the results, prepare the report, establish the award status and arrange for scrutiny/sign off.
o Feedback the results to the client
o Provide a summary the client can share with customers and staff
o Supply iic award pack
How much work does it involve for our staff? ( back to top )
Very little. You have to specify any additional research requirements, provide the data and let customers and employees know the research is about to take place (we will supply a template).
You then leave the rest to us.
Can I talk to any existing companies with the award? ( back to top )
Yes, we will supply details at the appropriate time.
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Do we get a plaque for the wall? ( back to top ) No, but we will present you with a framed Certificate plus a specially commissioned piece of glassware - designed exclusively for us by Dartington Crystal incorporating your company logo and the number of stars. You can order additional copies. |
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How long does the award last for? ( back to top )
Markets are fast moving, reflecting changing customer needs, the award is valid for 12 months.
Can we take the opportunity to ask our customers a few questions of our own? ( back to top )
Yes. You can add up to 5 additional questions for both customers and employees, subject to additional cost. This gives you the opportunity to ask business specific questions “while the bonnet is up”.