Conferences
IIC Managing Director Neil Craig spoke at the Pensions Network Conference on 21st September 2007 at the Nutfield Priory Hotel and Spa, Nutfield Road, Nutfield, Surrey RH1 4EL. In a wide-ranging agenda around the topical subject of Pension provision, Neil will be speaking on the subject of Customer Centricity In Pensions. Further details of the event can be found here:
IIC spoke at the Infoline 'Managing Providers/ Distributors Responsibilities' Conference which addressed the Customer Service and Retention Issues for Financial Product Providers. The event took place on 27th June in London and covered:
- What does Treating Customers Fairly mean to Customer Service?
- The four key areas of Customer Service that you need to consider
- Measuring how your organisation currently performs...and where it doesn't!
- Using a recognised assessment tool
- Acting on the findings to develop Customer Centric retention strategies
For more information on this Conference see www.infoline.org.uk/distribution
IIC is willing to attend conferences and work-shops and deliver a tailored presentation on some or all of the following:
- the theory behind IIC
- the IIC process in detail
- benefits to you of undertaking the IIC process
- the importance of customer centricity
We are happy to offer our staff to speak at your conference, workshop or event. We do not treat these events as a sales pitch for IIC but instead as a way of promoting the theory and benefits which companies can achieve through a customer-focussed approach to their business.
If you are interested in adding an IIC speaker at your event, please complete the enquiry form below.