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Fenchurch Law has received Investor in Customers’ (IIC) Gold assessment award, recognising their commitment to client service.This was Fenchurch Law's first assessment with IIC.Managing Partner David Pryce commented that: “the recognition reflects how we prioritise clien...
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The Jelf and Bluefin merger has been awarded 'three stars' by Investor in Customers (IIC) after undergoing rigorous assessment. It is IIC's highest rating for exceptional client service. The UK broker received high scores in understanding client needs, delighting customer...
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New accreditation levels launched for Investor in Customers Awards (IIC). 250 businesses have already been recognised for customer experience with an IIC Award. Customers are 5x more likely to buy from a company delivering great customer experience. 76% of IIC cli...
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In the Investor in Customers (IIC) customer experience assessments, one of the key themes is anticipating your customer's' needs. That is, assisting them or suggesting a relevant service before they even ask; pre-empting their future requirements. Through my own personal ex...
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We are delighted to announce that RAM Global Solutions have achieved an Outstanding accreditation for Customer Service levels by the leading independent assessor, Investor in Customers (IIC). Following on from the recent success by RAM Tracking (UK) who achieved an Outstand...
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Principality has been recognised for its outstanding customer service to brokers with a national award from Investor in Customers (IIC). The Society's intermediary team were praised by their brokers for being 'efficient, friendly and helpful' and received two stars from IIC...
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With an ever-crowded market, wouldn't it be easier if you could be 100% confident in your customer service? In your ability to deliver the products and services that are most important to your customers, so that they stay with you year-on-year? Let's be real; marketing is v...
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Bollington Insurance, one of the largest and most successful independent insurance brokers in the UK, has recorded 'exceptional' customer service levels under the independent Investor in Customers (IIC) assessment process. There were consistent increases in both staff and c...
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We've all heard the saying 'The customer knows best'. So while some companies may take these complaints with a pinch of salt, we don't. After all, a happy customer = a happy business. 1. Automated telephone systems 'Press 1 for this', 'press 3 for that' - the customer's ...
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Yorkshire founded retirement finance specialist, Age Partnership breaks yet another record, in what's turning into a boom period for the company. Age Partnership has seen their employee numbers grow by 25% the past 3 months, as the number of people using their services hits...
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