Making your customers smile

IIC is dedicated to building better businesses. Our aim is to help your organisation
to be remarkable at delivering an outstanding customer experience.

We work closely with all of our clients to help them to activate the insights that
engaging with one of our services delivers.

How IIC can benefit your business:

Identifies your company as one that cares about your customer relationships
Through a Net Promoter® programme, you will receive dynamic management information reported monthly on customer experience levels
An IIC Training programme will help to tackle the customer experience issues identified and produce rapid improvements
Using the IIC logo on all your customer communication positively positions your company
You can enhance your success when competing for new business. IIC is a powerful differentiator
You will be measuring your business against an independent standard which identifies companies that are successful in the eyes of customers and employees
You will receive a detailed report showing you where you are doing well and where you need to focus your attention to improve the customer experience
You will have the opportunity to benchmark your business against others in the IIC database and learn from the feedback gained from over 20,000 questionnaires
You will gain an insight that is different from standard customer or staff surveys because IIC is independent and it surveys both groups at the same time, against the same criteria, which gives more valuable, useful and actionable feedback
The detailed feedback allows you to identify how to increase customer loyalty and retain existing customers as well as grow the business they provide you
You will have access to a dedicated PR resource who will work with you to develop a PR programme to maximize your achievement
You can enhance your existing customer and quality initiatives as IIC sits comfortably alongside other accreditations such as ISO 9000 and IIP
The IIC Assessment process is relatively fast (5 weeks from commitment to award) with practical action points arising from the assessment meaning you can make a difference in the short term.

Making your customers smile

How IIC can benefit your business:

Identifies your company as one that cares about your customer relationships

Through a Net Promoter® programme, you will receive dynamic management information reported monthly on customer experience levels

An IIC Training programme will help to tackle the customer experience issues identified and produce rapid improvements

Using the IIC logo on all your customer communication positively positions your company

You can enhance your success when competing for new business. IIC is a powerful differentiator

You will be measuring your business against an independent standard which identifies companies that are successful in the eyes of customers and employees

You will receive a detailed report showing you where you are doing well and where you need to focus your attention to improve the customer experience

You will have the opportunity to benchmark your business against others in the IIC database and learn from the feedback gained from over 20,000 questionnaires

You will gain an insight that is different from standard customer or staff surveys because IIC is independent and it surveys both groups at the same time, against the same criteria, which gives more valuable, useful and actionable feedback

The detailed feedback allows you to identify how to increase customer loyalty and retain existing customers as well as grow the business they provide you

You will have access to a dedicated PR resource who will work with you to develop a PR programme to maximize your achievement

You can enhance your existing customer and quality initiatives as IIC sits comfortably alongside other accreditations such as ISO 9000 and IIP

The IIC Assessment process is relatively fast (5 weeks from commitment to award) with practical action points arising from the assessment meaning you can make a difference in the short term.

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