As a customer oriented business, it only stands to reason that we put our clients at the heart of our business vision and the values we uphold.
Our vision is to become the UK's leading customer experience assessment company - with associated consultancy activities - and to build a brand that is admired and respected by our clients, and their customers. We aim to ensure that the IIC logo, is seen as mark of quality, dedication and execution in delivering a remarkable
customer experience.
When you work with us, you can
expect us to be:
Responsive: We'll work to your time scales, and will deliver on time
and on spec.
Honest: We consider every client to have the potential to have a
long-standing relationship with us. That's why you'll get honesty and straight-talking.
Dedicated: We'll work hard to help you achieve your goals. Whether an Assessment, Net Promoter® programme or Training, we're here to help.
IIC is committed to quality standards and is in the process of seeking ISO:9000 accreditation in respect of the assessments we run for our clients. Our aim is to complete the process during the 1st quarter 2013. We are scheduled to publish our Quality Policy by the end of 2012.